For a clear service request, our customer care team can help with checkout, order status, tracking, returns, exchanges, product questions, and privacy matters.
Customer Care Hours
As part of our support standard, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (Pacific/Honolulu). Messages received outside these hours are handled during the next service period.
Order Requests
To keep communications accurate, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Merchant and Customer Care Information
Under the applicable store policy, Store name: Sun Bum
To support a timely response, Contact email: Support@SunBma.shop
Within our stated service hours, Phone: (956)218-6740
For customer-care requests, Physical and return address: 311 27th St, Virginia Beach, VA 23451, US
To help us respond efficiently, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific/Honolulu).