For consistent shipment handling, orders ship only to valid addresses in the United States, and every U.S. order receives Free standard shipping without a minimum order value.
Address Accuracy and Delivery Issues
For U.S. order fulfillment, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.
Tracking
Within the customer-care standard, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.
Cancellations, Returns, and Taxes
For customer reference, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. To keep delivery expectations clear, Taxes are collected as required by applicable law.
Estimated Transit Time
To explain the shipping process, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.
Order Processing
As part of our U.S. delivery service, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Merchant and Customer Care Information
Under the stated fulfillment timeline, Store name: Sun Bum
For order and tracking support, Contact email: Support@SunBma.shop
Under this Shipping Policy, Phone: (956)218-6740
To clarify the delivery standard, Physical and return address: 311 27th St, Virginia Beach, VA 23451, US
Within our shipping process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific/Honolulu).